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Terms & Conditions

To make your web shopping experience with us easier and more transparent, you will find our terms and conditions set out below. By placing an order with us, you are agreeing to accept these terms and conditions (conditions).

Please note, these “conditions” can potentially change at any time, and it is your responsibility to check before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites. If you have any queries relating to these conditions, you should contact our Customer Service team before placing your order.

1.       General Information

2.       Pricing & Ordering

3.       Product Availability

4.       Delivery

5.       Payment

6.       Cancelling an order

7.       Returns Procedure

8.       Lost, Missing or Damaged Goods

9.       Faulty Goods

10.     Privacy

11.      Liability

12.      Copyright

13.      Third Party Information

14.      Gift Vouchers

15.      Survival

GENERAL INFORMATION

This website is owned by Cake Decorating Store, a trading name of Silverfox Global Ltd (hereafter "Company") , a company registered in England and Wales (company number 4622219), whose registered office is at  Unit C4, Burley Hill Industrial Estate, Leeds, LS4 2PU. Our VAT registration number is GB 889 1515 79. These terms and conditions will apply between you and Silverfox Global Ltd Store via www.cakedecoratingstore.co.uk  when you purchase an item. These terms do not affect your statutory rights.

You warrant that all details you provide to www.cakedecoratingstore.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that e-mail can be used as a method of communicating with you.

Silverfox Global Ltd reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • you fail to make payment to us when due;
  • you breach any of our terms and conditions;
  • when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
  • we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.cakedecoratingstore.co.uk.

PRICING & ORDERING

By completing and submitting the electronic order via this website you agree to these terms and conditions.

By completing and submitting the electronic order you are making an offer to purchase goods that, if accepted by us, will result in a binding contract. A binding contract will only result when we have notified you that your goods have been dispatched.

In the event Silverfox Global Ltd (T/A Cake Decorating Store) declines your order we shall provide you with a full refund.

Once an order has been despatched we cannot change the delivery address from that originally stated on the order.

A confirmation email will be sent to the email address given when you placed the order and will detail products ordered, payment method, cost (including VAT and P&P) and delivery method

All prices on stated on our websites are inclusive of VAT at the current UK rate (where applicable). Orders to the Channel Islands and countries outside the EC, VAT will be removed automatically by the website.

Orders will not be processed until the customer's funds have cleared in full.

All transactions will be carried out in Sterling.

The laws of the United Kingdom govern all purchases via this website.

PRODUCT AVAILABILTY

We always endeavour to have our product range in stock, but we do sometimes experience delays in our suppliers delivering to us. If an item is temporarily out of stock, we will contact you to inform you of any delay that we are aware of and or offer you any suitable alternatives. Of course, you always have the option of cancelling your order.

DELIVERY

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. Please be aware that delays are occasionally inevitable due to busy periods and unforeseen factors.

Silverfox Global Ltd will not be held responsible for delivery delays beyond our reasonable control, for example: strike action, 3rd party delays, traffic or weather constraints and therefore will not accept liability for late delivery under these circumstances.

In the event of requests for goods to be left at unattended premises (for example - in a garage or with a neighbour) by the Customer, then these are done so at the customers own risk & liability.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Also note that, unfortunately, we may have to wait up to 18 working days (or 25 working days for overseas orders) before we are able to issue refunds or replacement items for any parcels that might have been lost or delayed during transit.

PAYMENT

Silverfox Global Ltd accepts most major credit/debit cards: Mastercard, Visa & Visa Debit

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

CANCELLING AN ORDER

You are entitled to cancel this contract and receive a full refund provided that you exercise your right within thirty days after the day on which you receive the products.

The procedures for cancellation are detailed below and vary depending at what stage of the order process you are at.

If you haven't already submitted an order, you may clear the items in your shopping basket at any time prior by clicking the 'Remove' button next to the product ordered in your shopping basket.

If you have submitted your order, you can still cancel your order up to the point of us beginning to process your order - please either call our customer services team on 0113 8715 955, or email your cancellation request to us via our contact us page. If we have not already begun processing your order at the point of us receiving your request then your cancellation request will be honoured immediately upon our receipt of your request and no payment will be taken.

If you wish to cancel your order after we have begun processing your order then you can return your order to us, in which case we will refund the full cost of the goods that you return to us (please see our returns procedure for more information).

Once we've received notification from you that you wish to cancel an order, any sum charged by us to your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you.

You will be liable to any charges incurred when returning the goods to Silverfox Global Ltd, unless the return is as a result of an error on our part.

Goods must be returned to us in an "as new" re-saleable condition. It is advisable to use a recorded delivery service, or at a minimum obtain a proof of posting at the post office in the unlikely event the goods are lost in transit. You may wish to take out additional insurance for high value items.

RETURNS PROCEDURE

You may return unwanted goods to us for a full refund of the original paid amount at any time within 30 days of receiving the items. Exceptions to this are listed below.

  • Edible items with the exception of screw top containers where the seal has not been broken.
  • Handmade icing flowers & cigarellos, due to the extremely fragile nature of the product and the special packaging techniques required.

Cake Decorating Store will not refund postage costs incurred in returning the goods. Goods must be returned to us in an 'as new' re-saleable condition. It is advisable to use a recorded delivery service, or at a minimum obtain a proof of posting at the post office in the unlikely event the goods are lost in transit. You must also take reasonable care to ensure the goods are not damaged whilst in your care or in transit. If returned goods arrive in a damaged or unsaleable condition you will not receive a refund.

Please return the items back to us, along with a note detailing your order reference No, name and address to: 

Cake Decorating Store
Unit C1 Burley Hill Trading Estate
Burley Rd
Leeds
LS4 2PU

LOST, DAMAGED OR MISSING GOODS

Where goods are damaged in transit Silverfox Global Ltd will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.

In the unlikely event you have not received your parcel within 7 working days we would first ask you to carry out the following checks

  • That you have not been carded by Royal Mail to collect from your local sorting office.
  • That it has not been left in or outside your home i.e. a greenhouse, bin, porch or left with a neighbour.

Having carried out the above checks please contact us by telephone or via our contact form stating your order reference, delivery address and contact details. We shall investigate lost packages with our courier partners and will arrange a replacement or full refund in the event the goods cannot be found.

Silverfox Global Ltd cannot be held liable for lost or damaged parcels where the customer supplies incorrect or insufficient address details provided on your order.

On delivery of your order please inspect the parcel contents carefully. Any missing items must be reported within 48 hours of receiving your goods. If an item is missing please contact us by phone, email or by using our contact page.

FAULTY GOODS

Silverfox Global Ltd operates a rapid replacement or no-quibble money-back guarantee for any products found to be faulty. Please first contact Cake Decorating Store by phone on 0113 8715 955  or use our contact form so that arrangements can be made for products to be returned to the Cake Decorating Store wherever possible with their original packaging. Silverfox Global Ltd will reimburse postage costs of the return of faulty goods to the customer.

PRIVACY

By purchasing from us, you agree to us sending our catalogue and newsletters to you by post. If you provide us with an email address at the point of placing your order or thereafter then you agree to receive promotional emails. However, if you would prefer not to receive catalogues and/or emails from us then please contact us via our 'contact us' page, or by calling us on 0113 8715 955.

Silverfox Global Ltd will not disclose your telephone number or e-mail address to any third parties.

By purchasing from us, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, who may keep a record of that information.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your Cake Decorating Store details please contact us immediately.

LIABILITY

We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

We may modify these Conditions at any time by posting the Conditions on our website. You may terminate your contract with us if you reasonably consider that you have been disadvantaged by any change we may make to these Condition

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on www.cakedecoratingstore.co.uk is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

We have taken all reasonable measures to provide accurate product images for each product for sale on the site. However, please be aware that due to a number of mitigating factors such as Internet browsers and monitor colour contrasts colours may appear to vary slightly from the product as it appears on your screen and we cannot be held responsible or liable for any minor colour discrepancies between the image and the actual product.

The products sold on www.cakedecoratingstore.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Cake Decorating Store.

We have taken all reasonable measures to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

 

COPYRIGHT

Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us. Any access or use of the Website for any reason other than your personal, non-commercial use is. No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited.

 

THIRD PARTY INFORMATION

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Cake Decorating Store products are those stated on the website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

 

GIFT VOUCHERS

Gift voucher must be redeemed at www.cakedecoratingstore.co.uk website.

Only one gift voucher can be redeemed per transaction.

Gift vouchers cannot be used to pay for gift vouchers.

Gift vouchers have no cash redemption value and are non-refundable

Gift vouchers and unused portions expire one year from the date of issue, where permissible under applicable law.

Any unused balance will be recorded against the voucher.

If the order exceeds the amount of the gift voucher, the balance must be paid by credit or debit card.

Silverfox Global Ltd is not responsible if a gift certificate or a gift card is lost, stolen, destroyed or used without permission.

 

SURVIVAL

If any individual part of these Conditions shall be held to be invalid or unenforceable, this shall not affect the enforceability of any other part of these Conditions.