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Data We Collect & Store

Website Visitors

As a visitor to this website we use cookies to collect data on the pages you visit. Cookies do not store any personal information but allow us to optimise our website for a better shopping experience. We can also use this data to customise external advertising and so show you products you may be still be interested in and looking to purchase.

We share this data with Google, Facebook & Twitter. However you can opt out of this data collection by visiting http://www.networkadvertising.org/managing/opt_out.asp or by changing your privacy settings with each of the companies named above. Please be aware that doing so may limit some of the functionality of the website.


Website Visitors Who Sign up for A Customer Account

You have the choice of opening a free account with our store to enable a quicker shopping experience and giving you the option of viewing your order history.

Data Collected & Stored

Why We Collect This Data

Your Name

To know who to address the order to and for customer verification when getting in touch

Billing Address

To speed up the checkout process

Delivery Address

To speed up the checkout process

Email Address

Your unique username so you can login to our website

Password

So you can securely login and view order history and stored addresses

Telephone Number (optional)

If you provide this we will use it contact you in case of problems and give you SMS updates if you choose our Express Delivery service

IP Address

We collect this to help us combat fraudulent transactions

How long do you keep this data? Customer accounts are deleted if you do not login within a 12 month period.

 


Website Visitors That Place an Order

In order to place an order with our store we need some personal information in order to process the payment and dispatch the items to you. We also use your information to request independent feedback on the service provided.

Data Collected & Stored

Why We Collect This Data

Your Name

To know who to address the order to and for customer verification when getting in touch

Billing Address

So we can check this when processing your card payment to prevent fraud

Delivery Address

So we know where to deliver your order

Email Address

So we can send you a receipt, keep you updated on your order progress and make a request for feedback on the service we provided. We will also use it to contact you in case of any order problems.

Telephone Number (optional)

If you provide this we will use it contact you in case of problems and give you SMS updates if you choose our Express Delivery service

IP Address

We collect this to help us combat fraudulent transactions

Products Ordered

So we know what items to send you and know what you ordered in case you have any problems with your order.

How long do you keep this data? We delete this information 13 months after the order has been placed so we are able to not only fulfil the order but handle any aftersales and warranty enquiries.

 

Who We Share Your Data With

We share your data with organisations that enable us to take payment, ship your order and obtain independent feedback.

Data Shared With

Why We Share It

Royal Mail

So we can ship standard delivery orders and check they have been delivered successfully

DPD Couriers

So we can ship our express orders and give you updates on when it will be delivered

Paypal

So we can process your payment via Paypal

Global Payments

So we can process credit or debit payments

Trustpilot

So we can get independent feedback on how well we performed

Reviews UK

So we can get independent feedback on how well we performed

Postmark To ensure the delivery of our receipts we use a 3rd party provider to send emails
Google, Facebook & Twitter This enables us to analyse our traffic and serve ads you may be interested in on these networks